The Voice of Customer Research
Bill will walk you through how to integrate it into your company, including how to design the survey, how to collect the responses and interpret them. It identifies the level of Loyalty that might exist in your customer base. It provides operational, actionable, real-time feedback that is truly representative of your customers' experience as a whole.
In today's highly competitive arena, expansion into international markets is a critical issue for most growing companies. Bill has worked with companies worldwide developing and implementing strategies for market entry and market development, international product launch and repositioning.